SHIPPING POLICY

Shipping Policy

 

At this time, we are only able to ship to addresses within the United Kingdom.

 

Standard Delivery (UK only) - Evri

FREE for orders over £40

£2.99 for all orders £10-£40

£4.99 for all orders under £10

 

Standard delivery is within 3-5 working days.

 

Delivery is Monday to Friday, excluding public holidays. Any orders placed after 12pm Friday and over the weekend will not be processed until Monday at the earliest, excluding Public Holidays.

 

We will make every effort to deliver all your items together and at the same time, however in some cases your order may arrive in separate consignments.

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Please note that we try our best to offer the most competitive shipping rates. Shipping fees incurred are only covering the cost of the shipping as charged by our third party delivery company. In these cases, we have no alternative but to pass this shipping charge to our customers. 

 

Delivery Failure

It is the responsibility of the customer to ensure there is someone at the delivery address on the specified date to sign for the parcel. If no one is present the courier may deliver the goods to a neighbour either side or directly opposite and may leave a card or an image to advise where this parcel has been left. Alternatively, the parcel can be left in a safe location on the property, such as porches with a door, sheds or greenhouses and garages. If a parcel is showing as being delivered but you are claiming non receipt of a parcel, please contact us directly through our website. Notification of such failures must be made within 7 working days from last day of expected delivery. Please allow 3-5 working days from date of notifying us to allow us to investigate with the courier. If a refund is applied and the goods are later located then we reserve the right to place a debit for these goods unless you return them to us. Failure to raise an initial query within this timeframe may result in failure to investigate with our couriers and redress may not be offered.

 

Stock Outs

Usually everything displayed on our site as "In Stock" is present in our warehouse and available for immediate dispatch. In the unlikely event that any ordered goods are not readily available to us, we reserve the right to cancel your order. You will receive an email notification of any order cancellation as a result of stock out confirming that any pre-authorisation has been released or payment refunded as relevant in line with our Payment Terms, to the extent that the out of stock item forms part of a larger order, all other goods ordered by the customer will be dispatched in the normal way.

 

Delivery Timeframes

It is our objective to achieve on time delivery on all orders. We monitor our delivery partners and our experience is that delivery is successful within the chosen delivery time period in 99% of cases.

 

We use a number of third party courier service providers and on occasion human error may cause a package to be misdirected. Once despatched, the on time delivery of a package is the responsibility of the relevant courier company and Family Fun Shop cannot be held responsible for a package not reaching its destination on time.

 

In order to avoid disappointment, we suggest that customers place orders well in advance of parties and Christmas to allow for any unforeseen delays.