RETURNS POLICY

If returning an item by post we recommend that you use a carrier who can give you a proof of posting. The reason for this is that until the parcel is received by us it remains your responsibility. All shipping costs for any return will be paid by the customer.

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For the returns address, complete the “contact us” form, stating your order number, the name of the item you wish to return, and the reason for your return.

 

Unwanted items

Simply return your unwanted item within 30 days of initial purchase unused, unopened, in its original condition and packaging. Your return must be in a re-sellable condition for us to initiate the refund process.

 

All returns must be accompanied by your dispatch confirmation email including your order reference number. You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging. Where an item is damaged or returned otherwise than as per our stated requirements above, we reserve the right to refuse redress/refund.

 

Refunds on unwanted items

Once the unwanted item is received back to head office it will be checked and if granted it meets our return policy conditions, we will then offer a refund for this item. Refunds will be applied to the payment method that was used to purchase the item.

 

Info: You should receive notification of your refund within 14 working days after your parcel has been returned. If you have not received notification of your refund within 14 working days, please contact us.

 

Damaged or Faulty Items

We strive to ensure all your purchases reach you in perfect condition. If you receive a delivery and the item and/or packaging is damaged, please refuse the delivery.

 

In the unlikely event that you receive a faulty item, you may return this item to us in accordance with your statutory rights. Simply return your faulty item within 30 days of initial purchase for an exchange or refund to be considered. Any returns received after this point will not be processed.

 

Once the item is received back to head office, it will be inspected and if confirmed as faulty we will issue a suitable form of redress (replacement/repair/refund).

 

If an item is not deemed faulty following inspection, then we are unable to offer a replacement or refund. A reason will be given as to why the product is in dispute. We will return such items to the customer at the customer’s cost.

 

In dispute, items will be retained by us for 30 days from the date of notification to the customer that no fault has been found and may be destroyed by us after this time where the cost of re-shipping the item to the customer has not been received.

 

We suggest that before you return an item as faulty, please ensure you have checked the batteries (if applicable).

 

Returning Incorrect Items

Upon delivery, it is the customer’s responsibility to check the contents of their packages and inform us of any discrepancies at the earliest opportunity.

 

Please note that some items may be dispatched in an outer box that differs in description to that of the items ordered. Where you have received the incorrect items, we will arrange collection of the incorrect items on a date suitable for you within 7 days of the correct item being delivered. Where the correct item has been delivered and the incorrect item has not been collected or otherwise returned to us, then you will be liable for the cost of the incorrect item(s).

 

Forms of Redress

The acceptable forms of redress for any return are a repair, replacement or a refund.